Job Title

Assistant Manager - Facilities

Job Description Summary

Job Description

Key Responsibilities

- A. Operations & Maintenance
- Oversee daily operations of all technical systems: HVAC, Electrical, Fire Safety Systems, BMS.
- Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines.
- Ensure minimal equipment downtime and maximum system uptime.
- Conduct routine inspections to identify and resolve facility-related issues proactively.
- B. Compliance & Safety

- Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.).
- Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols.
- Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit.
- Conduct regular safety drills, risk assessments, and EHS awareness programs.

- C. Vendor & Team Management

- Supervise in-house technicians and third-party manpower for facility operations.
- Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking.
- Verify and approve vendor service reports, checklists, and invoices.
- Conduct regular training, task allocation, and performance evaluation of the technical team.

- D. Energy & Cost Management

- Monitor and analyze energy and utility consumption.
- Recommend and implement energy-saving and cost-optimization initiatives.
- Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs.

- E. Facility Services & Infrastructure Management

- Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management.
- Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc.
- Support ergonomic planning, workspace utilization, and asset tracking.

- F. Technical Documentation & Reporting





- Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files.
- Generate and submit daily/weekly/monthly MIS reports and dashboards.
- Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions.

- G. Client & Stakeholder Communication

- Act as a single point of contact (SPOC) for all technical issues and escalations.
- Coordinate with internal teams, client representatives, and auditors to resolve concerns.
- Provide regular updates to site leadership and participate in client review meetings.

- H. Project & Space Management

- Lead or support infrastructure and interior projects (renovations, fit-outs, expansions).
- Work with architects, consultants, and contractors to deliver quality outcomes within timelines.
- Maintain updated floor layouts, as-built drawings, and asset registers.

3. Qualifications

- Education

- Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory).
- Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable.

- Experience

- 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services.
- Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings.

4. Technical Skills

- Hands-on knowledge of:
- MEP Systems (Mechanical, Electrical, Plumbing)
- HVAC, UPS, Fire Alarm Systems
- BMS and building automation platforms




- CMMS / CAFM tools for maintenance scheduling

- Understanding of:

- Statutory compliance and licensing norms
- Energy management techniques and sustainability practices
- ISO 9001, ISO 14001, ISO 45001 standards

5. Behavioral Competencies

Competency

Description

Communication

Clear verbal and written communication with technical and non-technical stakeholders

Team Leadership

Ability to guide, motivate, and evaluate technical staff

Problem Solving

Quick and analytical thinking to resolve operational issues

Customer Focus

Client-first approach with focus on service excellence

Adaptability

Flexibility to manage energetic requirements and emergency call-outs

Decision-Making

Timely and effective decisions in high-pressure situations

6. Organizational Core Values

- Driven

- Sets and achieves high standards.
- Takes initiative to resolve challenges and exceed client expectations.

- Resilient

- Adapts quickly to changing circumstances.
- Maintains performance during emergencies or high-stress scenarios.

- Inclusive

- Promotes collaboration and teamwork.
- Values diverse perspectives and constructive feedback.

- Visionary

- Thinks ahead and proposes long-term improvements.
- Embraces innovation and sustainable practices.

- Entrepreneurial

- Takes ownership of tasks and drives continuous improvement.
- Acts with agility, creativity, and responsibility.

7. Key Interfaces

- Internal: Operations Team, EHS, HR, Procurement, Projects Team
- External: Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers

8. Performance Indicators (KPIs)

- Equipment uptime and maintenance compliance
- Energy and utility cost reduction
- Audit and statutory compliance scores
- SLA adherence by vendors
- Incident response and resolution time
- Client satisfaction and feedback

INCO: “Cushman & Wakefield”

📌 Assistant Manager - Facilities (Pune)
🏢 Cushman & Wakefield
📍 Pune