Description
ETS Control Management is responsible for identifying, assessing, mitigating, monitoring & reporting risk across business and technology processes as part of the first line of defense. The team ensures adherence to regulatory standards, American Express policies, and strengthens business resilience through robust control management practices.
This Manager role focuses on embedding strong Control Testing & Operational Risk within BU processes for Enterprise Digital. Beyond executing core control management activities, the role is expected to use risk insights to influence business and technology decisions, strengthen control effectiveness, improve resilience, and enable the safe delivery of digital capabilities.
The successful candidate will combine solid execution across control management disciplines with the ability to drive continuous improvement through data, automation, and AI-enabled solutions. They will partner closely with business, product, technology,



and control stakeholders to translate risk information into actionable business outcomes and support Enterprise Digital's transformation agenda.
Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.

Responsibilities
Key Responsibilities
- Perform independent control testing (test of design and effectiveness) using a risk-based approach across control tiers -across across issue management lifecycle, RCSA Accelerated & Standard testing, PRSA testing , regulatory and Internal standards
- Develop and execute control monitoring (supplemental to BU testing) though Key Control Indicators and Key Risk Indicators.
- Use risk monitoring, control testing outcomes, incidents, customer impacts, and operational trends to generate actionable insights that influence business decisions, strengthen resilience, and improve customer outcomes.

📌 Senior Manager (Gurugram)
🏢 American Express
📍 Gurugram