AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal prospect employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are looking for enthusiastic and motivated freshers to join AHEAD's Managed Services team as EUS Apprentices. This apprenticeship gives you hands-on exposure to end-user computing environments, IT support operations,



and enterprise-grade service delivery. You will learn from experienced professionals while contributing to real-world IT support tasks from Day 1.

What You Will Do:

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Provide first-level technical support for desktops, laptops, printers, and peripherals

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Troubleshoot hardware, software, operating system, and connectivity issues

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Log, track, and resolve service requests and incidents using an ITSM tool

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Support installation, configuration, and maintenance of end-user devices and applications

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Assist with user onboarding/offboarding — account creation and device provisioning

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Escalate unresolved issues to the appropriate support tier in a timely manner

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Maintain accurate documentation of support activities and resolution steps

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Adhere to SLAs and contribute to a positive end-user experience

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Handle Inbound/Outbound calls
- Looking for 2026 graduates.

What We Are

📌 MS - EUS Apprentice/Intern (6 months) (Gurugram)
🏢 AHEAD
📍 Gurugram