Job Purpose
Capability to manage and support cloud-hosted Linux-based telephony and dialer platforms used in Contact Center operations. Responsible for ensuring high availability, performance monitoring, and troubleshooting of VoIP-based dialing systems such as Asterisk, Freeswitch, or similar platforms while supporting business-critical outbound and inbound calling operations.Duties and Responsibilities
• Provide L1 / L2 / L3 production support for cloud-hosted Linux-based telephony and dialer platforms such as Asterisk, VICIdial, Freeswitch, FreePBX or similar systems.
• Troubleshoot SIP/RTP call flows, agent connectivity issues, call drops, one-way audio, IVR failures, trunk registration issues, and dial plan anomalies.
• Perform detailed troubleshooting using system logs, SIP traces, packet captures (pcap), Asterisk logs, systemd/journalctl, and fail2ban logs.
• Manage user, campaign, queue, and agent configurations within dialer platforms.
• Optimize dialer operations including predictive/progressive dialing pacing, lead recycling, and campaign management.




• Monitor platform performance metrics such as CPU utilization, memory usage, disk I/O, network latency, call concurrency, CPS, ASR, and AHT.
• Perform routine system maintenance and configuration updates on Linux-based servers supporting telephony systems.
• Manage SIP trunk configurations, dial plans, queue management, and call routing logic in telephony platforms.
• Ensure smooth integration between dialer systems, CRM platforms, and external telephony service providers.
• Collaborate with infrastructure, network, and cloud teams to ensure secure telephony services across environments.
• Maintain technical documentation including troubleshooting guides, system configurations, SOPs, and incident RCA reports.
• Ensure compliance with IT operational processes including incident management, change management, and system monitoring.Key Decisions / Dimensions
• Identifying and resolving telephony system issues i

📌 Senior Tech Specialist (Pune)
🏢 Bajaj Finance
📍 Pune