Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description Summary

As a Senior software engineer, you will be a process, technology and results oriented team member for Operations to deliver top notch service, quality and metrics for Cat Digital data Platform and applications.

You will fit this role, if you can

• Think about systems - edge cases, failure modes, behaviours, specific implementations.
• Debug production issues across services and levels of the stack.
• Make monitoring and alerting alert on symptoms and not on outages.
• Have an enthusiastic, go-for-it attitude.



When you see something broken, you can't help but fix it.
• Have an urge to collaborate and communicate asynchronously.
• Have an urge for delivering quickly and iterating rapid.

Basic Qualifications:
- Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field.
- 10+ years with AWS, DevOps with Production Support / SRE expertise.

Key Responsibilities:
- Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day-to-day operational issues.
- Responsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement.
- Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards.
- Work closely with product owners, development teams, and subject matter experts to ensure seamless support ha

📌 Senior SRE Engineer-Production Support (Chennai)
🏢 Caterpillar
📍 Chennai