Job Description Technical Account Manager n Adaptive Automation Technologies Inc.
n Location: Mumbai (Onsite) | Reports to: Founder & CEO
n Industry: Cybersecurity SaaS
Why this rolen This is not a traditional customer success role.
n As the first Technical Account Manager at Adaptive, you'll own the technical relationship with our enterprise customers post-sale and help build the foundation for how we manage and grow customer accounts as we scale.
n You'll work directly with DevOps, Security, SRE, and Engineering teams to deploy, operationalize, and expand Adaptive across complex production environments. You'll be hands-on with infrastructure, troubleshoot real technical problems, and become a trusted technical partner to our customers.
n You'll directly influence adoption, expansion, retention, and long-term customer success, while helping define the processes, playbooks, and best practices for the TAM function at Adaptive.
n If you enjoy being hands-on with infrastructure, working closely with customers, and solving real security problems, this role puts you at the center of it.
n Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.
What you'll don n Own the post-sales technical relationship for a portfolio of enterprise customers
n Lead customer onboarding and deployments across cloud infrastructure, databases, VMs, and Kubernetes
n Work hands-on with DevOps, SRE, Security, and Engineering teams in production environments
n Develop a deep understanding of each customer's architecture, security requirements, and infrastructure
n Troubleshoot issues across IAM, networking, authentication, databases, secrets, and access workflows
n Own technical escalations and work closely with Adaptive's engineering team to drive issues through resolution
n Drive product adoption and measurable security and compliance outcomes across customer environments




n Run regular technical and account reviews with engineering and security stakeholders
n Proactively identify risks, gaps, and opportunities to improve how customers are using Adaptive
n Identify expansion opportunities across new teams, infrastructure, and use cases and partner with the commercial team to drive them forward
n Act as the voice of the customer to Product and Engineering, helping influence product priorities and roadmap
n Build the playbooks, processes, and best practices for Technical Account Management as Adaptive scales
n Who you aren n 5–10 years of experience in a technical role, ideally across Technical Account Management, Solutions Engineering, or Infrastructure-focused customer-facing engineering roles
n Strong understanding of cloud infrastructure and enterprise systems
n Familiarity with AWS / Azure / GCP, Kubernetes, and databases such as PostgreSQL, MySQL, and MongoDB is preferred but not mandatory
n Strong understanding of infrastructure security, identity and access management, and modern cloud environments
n Able to debug real production issues across infrastructure, networking, authentication, and access
n Comfortable working directly with technical teams at enterprise customers
n Able to translate complex technical issues clearly for both engineering teams and security leadership
n Strong sense of ownership and comfortable driving problems through to resolution
n Proactive, customer-oriented, and comfortable operating in a fast-moving startup workplace
n Excited by the opportunity to build a function from the ground up rather than inherit an established playbook
n What success looks liken You'll become the trusted technical partner for Adaptive's customers, ensuring they successfully deploy and expand the platform across their environments.
n Over time, you'll help turn what works with our customers today into a repeatable TAM motion — defining how we onboard customers, measure adoption, run technical reviews, manage escalations, identify expansion opportunities, and ultimately scale the function as Adaptive grows.

📌 Technical Account Manager - Infrastructure Security (Raigarh)
🏢 adaptive
📍 Raigarh