Job Description

We are looking for a Founding Member, Senior Helpdesk Support Specialist to join our Information Technology team in Delhi NCR in a hybrid work environment. This is an exciting prospect to become a key member of a growing team and make a lasting impact from day one. We are seeking a motivated, resourceful, and customer-focused professional who is eager to contribute beyond traditional helpdesk responsibilities and help shape the future of IT support within the organization. The ideal candidate brings strong technical troubleshooting expertise, a proactive mindset, and the ability to adapt to a dynamic environment. In this role, you'll have the opportunity to collaborate across teams, influence processes, solve complex challenges, and play an integral part in delivering an exceptional support experience. If you enjoy taking ownership, thinking strategically, and making a meaningful difference, we'd love to hear from you.

Job Responsibilities





- Providing remote virtual, telephone, chat, and email support for employees for company-issued/approved computer systems, devices, and applications
- Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues
- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention
- Creating and managing detailed tickets documenting requests, troubleshooting and resolution of requests
- Escalate as it fits the situation to Tier III level agents or as per Manager´s instructions
- Due to our global support model, we are seeking a team member who can provide weekend coverage through a rotating five-day schedule, working from Thursday through Monday.

📌 Founding Member, Senior Helpdesk Support Specialist (Delhi NCR - Hybrid)
🏢 J.S. Held
📍 Delhi