Job Description

We are looking for a highly skilled & collaborative individual, who with his / her in-depth understanding
of the Deals Desk, Order Management & Billing space in SaaS setting, can contribute to
identifying and structurally driving various system enhancement / improvement initiatives on CPQ,
CRM etc. while working with both Business and IT team.

Work Hours: APAC Time Zone (10 am to 7 pm)

Key Responsibilities
● Work closely with Deals Desk and Order Management team to identify potential opportunities
to automate the process on CPQ.
● Work with IT teams to drive continuous enhancement on SFDC as per requirements received
from pre-sales support teams (Deals Desk & Order Management)
● Collaborate with Sales team to understand possible opportunities to enhance quote creation
process.
● Drive regular education sessions for both internal and stakeholder teams to drive adoption of
CPQ platform.




● Establish strong working relationship with IT & vendor team to drive and deliver identified
projects in defined timelines.
● Drive BRD creation for requirements received from support & sales team.
● Develop test cases, coordinate testing, and maintain the UAT tracker.
● Troubleshoot system errors, address Sales inquiries, and coordinate with IT for issue
resolution.
● Implement product pricing updates in collaboration with the Product team.
● Ensure approvers are configured correctly per Sales org changes, working with the RevOps
team.
● Work with IT to ensure timely implementation and business alignment.
● Track project timelines, milestones, and provide progress updates to management.
● Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and
process optimization.

📌 Lead - Program Management - Process Transformation & Automation (Chennai)
🏢 FreshWorks
📍 Chennai