At Nielsen we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality
Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do
here at NielsenIQ. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your
work on innovative methodologies and data optimization will directly
impact our business and our clients. It is a Client servicing role; The FTE will be interacting with the CMI on a day-to-day basis.
RESPONSIBILITIES
• Maintain a client service orientation by managing the day-to-day administration of client service activities.
• Working closely with the retailers – T&D; / FMCG – Getting timely data, solving queries, giving insights to the retailer
Client Management: handle RMS related clients' queries
• Working closely with hub team for reports,
DB generation & also in case of any adhoc queries
• Technical: acquire knowledge of both RMS solutions by attending requisite training
• Maintain accurate, complete, up-to-date, and insightful client business profiles
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data, issues/questions, report generation, etc
• Delivering quality services to clients and ensure the services provided to clients are timely and accurate according to client business needs and specifications and at the same time meeting the company's quality standards
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request accuracy and correctness