Job Description Hi Folks,
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n We are hiring for the below role with leading Bank.
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n Retention – Customer Care Associate (CCA)
n Job Title: Customer Care Associate – Retention
n Location: Secunderabad
n Shift Time-9.30am to 6.30pm
n Week Off- 6days working with Sunday fixed off
n CTC: Up to ₹4.5 LPA
n Need Graduate with min 1 year of experience in outbound sales from Banking domain.
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n Job Overview
n We are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.
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n Key Responsibilities
n n Handle both inbound and outbound customer calls .
n Interact with customers professionally in Hindi and English .
n Understand customer concerns and provide suitable solutions.
n Focus on customer retention and prevent customer churn.
n Handle outbound sales/retention calls and achieve assigned targets.
n Maintain accurate customer records and update details in Excel/system.




n Ensure a high level of customer satisfaction and service quality.
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n Candidate Requirements
n n Experience in core outbound sales is mandatory.
n Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.
n Excellent communication skills in English and Hindi .
n Fluency in English & Hindi is mandatory .
n Candidate should know any one regional language .
n Positive knowledge of MS Excel .
n Should be comfortable handling both inbound and outbound calls .
n Strong convincing, negotiation and customer-handling skills.
n Target-oriented and customer-focused approach.
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n Preferred Background
n Candidates with experience in:
n n VRM / Virtual Relationship Management
n Credit Card Sales
n Insurance Sales
n Banking Sales
n Outbound Tele-sales
n Customer Retention
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n Interested candidates please share your updated resume on
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📌 Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp int (Hyderabad)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Hyderabad