Job Description About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
n Location: Bangalore
n What you'll be Responsible for?
n n Managing the existing key accounts
n Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
n Manage escalated customer complaints her major incidents
n Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
n Responsible to maintain accurate records of discussions or correspondence with customers
n Analyze statistics and other data to determine the level of customer service being provided by the organization
n To build and grow good client relationship to ensure retention and business growth.
n To liaise with internal teams to ensure resource availability for on-time project delivery
n To maximize revenue from existing accounts and develop new accounts within current clients
n Collaborate with internal business teams to discuss on possible improvements to customer service
n Conduct regular review meetings with customers to discuss on issues
n Prepare weekly MIS including project status report
n n What You'd have?
n n 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
n Engineering Graduate in Computer Science or Electronics
n Proactive, Self-Motivated
n Analytical mindset to solve issues with focus on client/customer requirement
n Takes initiative and accountability
n Team Player and actively engage and contribute in the team
n Ability to manage timelines effectively
n Must have attention to detail
n Flexible to work in 24x7 environment
n Excellent communication in English (written & verbal) and interpersonal skills
n n Why join us?
n Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.
n Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
n Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
n Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive workplace for all employees