Job Description RESPONSIBILITIES & DUTIES n • Engage with assigned leads and promptly initiate contact through the auto dialer system. n • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. n • Build rapport, credibility and establish trust with leads through effective communication and active listening. n • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. n • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. n • Maintain accurate records of lead interactions and follow-up activities in the CRM system. n BASIC ELIGIBILITY CRITERIA n • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. n • Min Graduation is required.
n • Previous experience working a 6-day work week. n • Currently working in the capacity of an individual contributor. n • Proven track record of meeting targets in the existing company. SKILLS n • Excellent verbal communication skills with an emphasis on fluency in the English language. n • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. n • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. n • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.