Job Description Key Responsibilities
n ● Provide product support for HRMS platforms to clients and internal stakeholders.
n ● Understand and support end-to-end HRMS processes within the system.
n ● Analyze reported issues, replicate scenarios, and provide timely resolutions.
n ● Coordinate with technical teams to resolve complex system or database-related issues.
n ● Assist customers through calls, emails, and support tickets with a customer-first
n approach.
n ● Document common issues, solutions, and knowledge base articles.
n ● Monitor system performance and escalate critical issues when necessary.
n Required Skills & Qualifications
n ● Bachelor's degree in Human Resources, Computer Applications, Business
n Administration, or a related field.
n ● 1–4 years of experience in product support, preferably with HRMS platforms.
n ● Solid understanding of end-to-end recruitment processes and related HR operations.
n ● Strong problem-solving and troubleshooting skills.
n ● Valuable communication skills (both verbal and written).
n ● Customer-focused attitude with the ability to handle queries professionally.
n ● Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or
n Zoho Recruit is a plus.
n ● Basic understanding of database queries and interpreting error logs (preferred).
n Preferred Skills
n ● Exposure to ticketing tools or helpdesk systems.
n ● Ability to prioritize tasks and manage multiple client issues simultaneously.
n ● Analytical mindset with attention to detail.