Job Description Looking for Customer Success Associate
n 1-2 Years
n Notice Period : Immediate
n Location : Bangaluru
n Languages : Kannada (if Located in Bengaluru)
n Languages : Tamil (If located in Chennai)
n Key Responsibilities
n A. Customer Coordination & Customer Success
n • Support day-to-day communication and coordination with customers.
n • Understand customer requirements and ensure the same are communicated to the concerned internal teams.
n • Provide customers with timely updates on project status, schedules, pending actions, and
n deliverables.
n • Follow up with internal teams and customers to ensure commitments are completed on time.
n • Record and communicate customer feedback and concerns.
n • Support the Customer Success Manager/Asst. Manager in maintaining strong customer
n relationships.
n • Assist in resolving routine customer queries and escalate critical concerns appropriately.
n B. Testing & Project Coordination
n • Understand basic customer requirements related to testing services.
n • Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status.
n • Track testing schedules, pending activities, draft reports, final reports, and other deliverables.
n • Follow up with concerned teams for timely completion of assigned activities.
n • Maintain project trackers and ensure pending actions are regularly updated.• Escalate delays, technical constraints, or operational issues to the reporting manager.
n C. Sample & Documentation Coordination
n • Coordinate sample receipt, identification,



movement, dispatch, and return with concerned teams.
n • Ensure required sample-related documents and records are maintained.
n • Maintain proper traceability of samples and project materials.
n • Coordinate with internal teams for timely availability and movement of samples.
n • Ensure customer/project documentation is updated and properly maintained.
n D. CRM, MIS & Reporting
n • Maintain accurate customer and project information in the CRM system.
n • Update customer interactions, follow-ups, quotations, project status, and pending actions.
n • Prepare routine MIS reports and trackers as required.
n • Track quotation status, PO/WO status, testing progress, reports, and customer follow-ups.
n • Provide regular status updates to the reporting manager.
n • Ensure accuracy and timely updating of customer and project records.
n E. Sales & Business Support
n • Support the Sales and Customer Success teams in quotation and proposal coordination.
n • Follow up with customers for quotation feedback and PO/WO confirmation.
n • Assist in customer meetings and visits, when required.
n • Coordinate internally to support smooth conversion of customer requirements into projects.
n F.



Store & Asset Coordination
n • Support the team in monitoring inward and outward movement of samples and project-related
n materials.
n • Maintain records related to sample/material receipt and dispatch.
n • Support documentation and traceability of materials.
n G. Internal Coordination & Process Support
n • Coordinate effectively with Sales, Customer Success, Testing/Technical and other internal teams.
n • Follow up on assigned action items until closure.
n • Support process improvements aimed at improving customer experience and operational efficiency.
n 4. Required Skills & Competencies
n • Valuable customer service and relationship management skills.
n • Strong verbal and written communication skills.
n • Good follow-up and coordination skills.
n • Basic understanding of testing services is preferred.
n • Ability to understand customer requirements and coordinate with internal teams.
n • Good organizational and documentation skills.
n • Good knowledge of MS Office, particularly Excel and Word.
n • Ability to work with multiple teams and manage multiple tasks simultaneously.
n • Strong attention to detail.
n • Ownership, accountability, and willingness to learn.
n 5. Key Performance Indicators (KPIs)
n • Timely response to customer queries and requirements.
n • Timely follow-up and closure of assigned customer/project actions.
n • Customer satisfaction and service quality.
n • Accuracy and timely updating of CRM and MIS.

📌 Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru