Job Description About the Role
n LeadSquared is looking for a customer-centric and commercially driven Senior Lead - Key Account Manager to manage and grow a portfolio of strategic Healthcare and HealthTech customers in the US market.
n In this role, you will own customer relationships end-to-end, driving renewals, expansion opportunities, and long-term customer success. You will work closely with cross-functional teams to ensure customers realize maximum value from LeadSquared's platform while identifying opportunities to grow revenue.
n This is an individual contributor role that requires strong account management, consultative selling, and executive stakeholder management skills.
n Key Responsibilities
n n Own and manage a portfolio of strategic US Healthcare and HealthTech accounts.
n Drive revenue growth through renewals, upsell, and cross-sell opportunities.
n Build trusted relationships with CXO and senior business stakeholders.
n Conduct Quarterly Business Reviews (QBRs) to showcase business value, adoption, and future growth opportunities.
n Drive customer adoption, satisfaction, retention, and long-term account health.
n Partner with Product, Customer Success, Implementation, and Support teams to deliver an exceptional customer experience.
n Act as the voice of the customer by proactively managing risks, escalations, and business priorities.




n Maintain accurate account plans, revenue forecasts, and CRM hygiene.
n Identify customer needs and recommend solutions that align with their business goals.
n Consistently achieve revenue retention and account growth targets.
n n Who Should Apply
n n 6–10 years of experience in Key Account Management, Customer Success, or Enterprise Account Management.
n Experience managing strategic B2B customers, preferably within SaaS, Healthcare, or HealthTech.
n Proven track record of driving renewals, account expansion, and customer retention.
n Strong executive presence with the ability to influence CXO-level stakeholders.
n Excellent communication, negotiation, and presentation skills.
n Customer-first mindset with a consultative approach to solving business challenges.
n Ability to work independently in a rapid-paced, high-growth environment.
n Experience working with CRM platforms (LeadSquared experience is an added advantage).
n n Preferred Skills
n n Enterprise SaaS account management
n Strategic relationship management
n Revenue retention and expansion
n Executive stakeholder management
n Quarterly Business Reviews (QBRs)
n Commercial negotiations
n Forecasting and pipeline management
n Customer Success
n Cross-functional collaboration
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📌 Key Account Manager (Bengaluru)
🏢 LeadSquared
📍 Bengaluru