About ZEISS Industrial Quality & Research
ZEISS is a global technology leader in optics, precision engineering and industrial innovation. Within ZEISS, the Industrial Quality Solutions and Research Microscopy businesses serve some of the world’s most advanced customers across automotive, aerospace, mechanical engineering, plastics, medical technology, research and scientific institutions.
At ZEISS India, we are building a new back-office capability in Bengaluru to support customers and teams in Germany. This is not just a transactional support role. It is part of a strategic capability build-out that will define how high-quality customer service, order management and commercial operations can be delivered from India for global ZEISS businesses.
Why This Role Matters
We are looking for the first two senior team members who will help establish this capability from the ground up.
These roles will set the benchmark for quality, reliability, stakeholder trust and operational maturity.



The way this team performs will directly influence how the model scales in India and how many future roles are created here.
This is an opportunity for professionals who enjoy both execution and institution-building: people who can manage day-to-day customer service and order management responsibilities while also helping design better processes, improve ways of working and build credibility with German stakeholders.
Your Role
As a Manager - Customer Operations & Order Management, you will support ZEISS teams and customers in Germany across customer service, order management, service coordination and commercial back-office processes.
You will work closely with Sales, Service, Customer Support and internal business teams to ensure accurate, timely and professional handling of customer requests, service tickets, quotations, orders, invoicing and master data.
In the initial phase, you will also play an significant role in stabilising the operating model, identifying process gaps, documenting wor

📌 Manager - Customer Operations & Order Management (Bengaluru)
🏢 Zeiss India
📍 Bengaluru