We are hiring Customer Support Associates for an International Voice Process at our Pune location.
About the Role
The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO workplace.
Responsibilities
Handle customer calls for international clients professionally and efficiently
Understand customer issues and provide accurate resolutions
Maintain high standards of communication and customer satisfaction
Adhere to process guidelines and quality parameters
Document customer interactions appropriately
Qualifications
Undergraduate/Graduate freshers are eligible to apply
Graduates with experience in International Voice / BPO domain are also welcome
Required Skills
Excellent verbal communication skills in English
Customer-focused mindset and problem-solving ability
Preferred Skills
Experience in International Voice / BPO domain
Pay range and compensation package
5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
Equal Opportunity Statement
Interested candidates can share their cv's on WhatsApp
Contact Person: HR Smrati Chouhan
Contact Details: (phone hidden)
📌 Customer Care Executive (Pune)
🏢 WNS
📍 Pune
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