Job Description Position: Offshore Delivery Partner
n Responsibilities: Offshore Delivery Management/Head | Global Service Delivery & Business Growth
n Summary:
n Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan. Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success.
n Domain: P&C; Insurance /Commercial Insurance/ General Insurance.
n Leaders must have managed P&C; insurance delivery for any or all area such as Underwriting, Claims, Finance, Actuarial etc.
n Client Service Delivery:
n n Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.
n Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.
n Drive metrics-based performance management and proactive risk mitigation strategies.
n Develop and execute growth strategies to enhance customer satisfaction and retention.
n n Business Development
n n Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.
n Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.
n Structure deals and articulate value propositions addressing client pain points and strategic objectives.




n Establish Centers of Excellence and build strategic alliances to unlock new revenue streams.
n n Customer Relationship Management:
n n Build and maintain robust relationships with client stakeholders, including CXO-level executives.
n Manage P&L; to achieve top-line and bottom-line growth targets.
n Drive initiatives to improve customer satisfaction and manage escalations effectively.
n n Capability Development & Talent Management:
n n Oversee resource planning and identify capability gaps to ensure delivery readiness.
n Implement competency development programs and performance management frameworks.
n Foster employee engagement and collaboration to build high-performing teams.
n Develop and execute strategies for attrition control and talent retention.
n n Operational Excellence:
n n Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.
n Manage portfolio P&L;, profitability, and resource utilization to achieve financial objectives.
n Continuously improve processes to drive cost optimization and operational agility.
n n Specialties:
n Global Delivery Management | Strategic Account Planning | AI & Digital Transformation | P&L; Management | Customer Success | Talent Development | Operational Agility

📌 Offshore Delivery Partner (P&C Insurance) (Bengaluru)
🏢 Spot Your Leadersnsulting
📍 Bengaluru