Job DescriptionLooking for Customer Success Associate
n1-2 Years
nNotice Period : Immediate
nLocation : Bangaluru
nLanguages : Kannada (if Located in Bengaluru)
nLanguages : Tamil (If located in Chennai)
nKey Responsibilities
nA. Customer Coordination & Customer Success
n• Support day-to-day communication and coordination with customers.
n• Understand customer requirements and ensure the same are communicated to the concerned internal teams.
n• Provide customers with timely updates on project status, schedules, pending actions, and
ndeliverables.
n• Follow up with internal teams and customers to ensure commitments are completed on time.
n• Record and communicate customer feedback and concerns.
n• Support the Customer Success Manager/Asst. Manager in maintaining solid customer
nrelationships.
n• Assist in resolving routine customer queries and escalate critical concerns appropriately.
nB. Testing & Project Coordination
n• Understand basic customer requirements related to testing services.
n• Coordinate with technical/testing teams regarding feasibility,
scheduling, sample requirements, and project status.
n• Track testing schedules, pending activities, draft reports, final reports, and other deliverables.
n• Follow up with concerned teams for timely completion of assigned activities.
n• Maintain project trackers and ensure pending actions are regularly updated.• Escalate delays, technical constraints, or operational issues to the reporting manager.
nC. Sample & Documentation Coordination
n• Coordinate sample receipt, identification, movement, dispatch, and return with concerned teams.
n• Ensure required sample-related documents and records are maintained.
n• Maintain proper traceability of samples and project materials.
n• Coordinate with internal teams for timely availability and movement of samples.
n• Ensure customer/project documentation is updated and properly maintained.
nD. CRM, MIS & Reporting
n• Maintain accurate customer and p