Job DescriptionDesired Skills
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- Minimum 4-5 years of hands-on experience in preparing, reviewing, or supporting U.S. individual income tax returns, including Forms 1040, 1040-NR, and 1040-SR, with the ability to leverage this expertise to effectively assist customers in a live, real-time chat support setting.n
- Ability to communicate technical tax concepts in plain, jargon-free language that keeps customers informed without overselling or overpromising.n
- Comfortable working to defined handle-time targets while maintaining accuracy and compliance.n

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- Handle live customer chat interactions by providing timely, accurate, and professional assistance,



while independently resolving customer inquiries and delivering a seamless customer experience.n
- Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring customer inquiries are resolved within established turnaround time and service level expectations.n
- Provide customers with accurate guidance and recommended next steps while ensuring full adherence to applicable tax laws, regulations, and compliance requirements.n
- Actively monitor the chat quality of preparers and junior team members, ensuring accuracy, compliance, and adherence to established quality standards.n

📌 Tax Analyst (Hyderabad)
🏢 Pacific Group of Companies
📍 Hyderabad