Job DescriptionJob Title: Customer Success Analyst
nCompany: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)
nLocation: Jubilee Hills, Hyderabad
nReporting To: Data Operations Manager
nWhy Join KJPGPL as a Customer Success Analyst?
n
- n
- Day shift role for a better work-life balancen
- Competitive compensation in the marketn
- Prime office location in Jubilee Hills, Hyderabadn
- Strong growth opportunities opportunitiesn
- Positive and employee-friendly work culturen
- Opportunity to work with a trusted and reputed jewellery brandn
nAbout the Role
nWe are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.
nThe ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.
nKey Responsibilities
n1. Customer Interaction & Outbound Calling
n
- n
- Make effective and productive outbound callsn
- Engage with customers based on assigned segmentsn
- Ensure adherence toKPI's such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.n
n2. Performance & Analysis
n
- n
- Analyze call data and customer interactions to identify trends and areas for improvementn
- Improve customer experience and retention through actionable insightsn
- Regularly update customer details and interaction notesn
- Validate and maintain the customer databasen
nQualifications
n
- n
- Any Graduaten
- 1–6 years of outbound calling experience preferredn
- Experience in outbound call centre operations will be preferredn
- Proficiency