Job Description Job Role: NKAM (Insurance, BFSI, FinTech)
n Location: Mumbai
n Job Overview
n The National Key Account Manager will manage and grow strategic partnerships for DocOnline across Insurance, NBFCs, MFIs, and FinTechs.
n The role focuses on driving adoption, retention, and revenue growth for DocOnline's healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction.
n Key Responsibilities
n 1. Account Ownership & Relationship Management
n n Own end-to-end relationships with key partners (Insurance, BFSI, FinTech).
n Build strong connects with stakeholders across Product, Partnerships, and CXO levels.
n Act as the single point of contact for all account-related communication.
n n 2. Growth & Revenue Expansion
n n Drive upsell/cross-sell of DocOnline's healthcare solutions.
n Identify opportunities to expand coverage, user base, and product adoption.
n Deliver on revenue targets for assigned accounts.
n n 3. Client Engagement & Performance Management
n n Ensure smooth onboarding and implementation of healthcare programs.
n Track utilization,



engagement, and partner-level KPIs.
n Conduct regular business reviews (MBRs/QBRs) with actionable insights.
n n 4. Cross-functional Coordination
n n Work closely with Product, Medical, Ops, and CX teams to deliver partner success.
n Resolve escalations and ensure SLA adherence.
n n 5. Strategic Account Planning
n n Build account plans focused on growth, retention, and long-term value.
n Provide market and client insights to improve offerings and positioning.
n n Key Requirements
n Experience:
n n 10+ years in Key Account Management / Client Success in Insurance or BFSI.
n Experience managing enterprise partnerships.
n n Skills:
n n Robust stakeholder management and communication skills.
n Understanding of healthcare/insurance products and ecosystem.
n Data-driven approach to account growth and engagement.
n n Education:
n n Graduate (MBA preferred).
n n Other Attributes
n n High ownership and customer-first mindset.
n Proactive, structured, and execution-focused.
n

📌 National Key Account Manager (Raigarh)
🏢 DocOnline
📍 Raigarh