About the Role

We are looking for an experienced HR Operations qualified to lead and strengthen the HR Operations function. The role will be responsible for ensuring seamless employee lifecycle processes, maintaining high service levels and TATs, ensuring HR data accuracy, driving process improvements and leveraging technology and automation to enhance operational efficiency and employee experience.

The ideal candidate should have strong hands-on experience in HR Operations, HRIS, employee lifecycle management, HR MIS, process automation and team management .

Key Responsibilities

1 . Employee Joining & Exit Management
Define, document and implement SOPs and processes for HR Operations.
Ensure seamless and timely completion of joining, onboarding and exit formalities .
Ensure accuracy and completeness of employee data and documentation.
Implement and monitor maker-checker controls across HR Operations processes.
Ensure adherence to defined TATs, processes and compliance requirements .
Conduct periodic audits/reviews of HR data and operational processes.
2. Employee Lifecycle Management
Manage HR Operations processes including transfers, confirmations, employment letters, employee data updates and documentation .
Ensure timely and accurate updation of employee records in HRIS/HRMS systems .
Manage consultant and intern databases and related HR processes.
Prepare and maintain accurate HR MIS and dashboards for management.
Provide employee data to internal stakeholders including Finance, Administration, Compliance, Risk and HRBPs .
3. Outsourced / Off-Roll Employee Management
Coordinate with external vendors for effective management of outsourced employees.
Manage queries and operational requirements related to off-roll employees.
Maintain accurate off-roll/outsourced employee databases .
Ensure timely and accurate reporting of off-roll employee data.
Manage the hiring, onboarding and documentation process for off-roll associates.




Coordinate with vendors to ensure compliance with defined processes and statutory requirements.
4. HR Process Automation & Digitalisation
Identify opportunities to automate and digitise HR Operations processes .
Work closely with HR Technology and IT teams to implement process automation.
Explore the use of AI and digital tools to improve efficiency, accuracy and employee experience.
Drive process restructuring and simplification to improve TAT, accuracy and service delivery .
Identify opportunities for reducing manual intervention and improving HR operational controls.
5. Process Improvement, MIS & Team Management
Establish and monitor monthly, quarterly and annual HR Operations deliverables.
Prepare and publish HR Operations dashboards, MIS and performance reports .
Track process performance against defined SLA/TAT and quality parameters .
Drive continuous improvement initiatives across HR Operations.
Ensure adequate process documentation and business continuity/back-up for critical HR processes.
Lead, mentor and motivate the HR Operations team to deliver high-quality employee services.
Ensure adherence to all applicable HR policies, statutory, regulatory and compliance requirements .

Key Stakeholder Management
Internal Stakeholders:
VP – HR
HR Business Partners
HR Technology / HRIS Team
Finance & Accounts
Administration
Compliance
Risk
Business / Branch Teams
Employees
External Stakeholders:
HR Operations / Compliance Vendors
Background Verification Vendors
Medical Vendors
Outsourcing / Staffing Vendors
Candidate Profile
Education




Graduate with MBA / PG qualification in Human Resources .
Full-time MBA from a reputed institute preferred.
Experience
10–14 years of relevant experience in HR Operations.
Strong experience in managing employee lifecycle processes and HR Operations teams .
Experience in a structured, process-driven organisation; experience in insurance, BFSI or financial services would be an advantage.
Required Skills & Expertise
HR Operations
Employee Lifecycle Management
HRIS / HRMS
Workline HRIS
HR MIS & Reporting
Employee Data Management
Joining & Exit Management
Off-Roll / Outsourced Employee Management
Process Design & SOP Development
Process Automation & Digitalisation
HR Technology
AI / Automation in HR
Process Improvement
TAT / SLA Management
HR Compliance
Vendor Management
Team Management
Dashboard & MIS Preparation
Key Competencies
Strong process orientation
High attention to detail and accuracy
Technology orientation and willingness to adopt new tools
Innovation and continuous improvement mindset
Strong analytical and problem-solving skills
Stakeholder management
Team leadership and collaboration
Employee-centric approach
Commercial orientation
Strong execution and ownership
Ability to manage multiple priorities and deliver within defined timelines
Ideal Candidate

An HR Operations professional who can manage the complete employee lifecycle, strengthen operational controls, lead a team and drive HR digitalisation/automation , while continuously improving TAT, accuracy and employee experience.

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📌 Senior Manager HR Operations (Mumbai)
🏢 Ace Recruitment & Placement Consultants
📍 Mumbai