Job Description We're Hiring! Join a Purpose-Driven Team
At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.
We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.
Responsibilities:
1.CRM & Funnel Ownership

Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
Define and track funnel stages, SLAs, and response benchmarks
Ensure consistent handling of leads across services

2.Lead Performance & Analytics

Track lead sources (Meta, Google, website, partnerships, referrals, events)
Analyse conversion rates, drop-offs, and response timelines
Share regular reports and insights with marketing and leadership

3.Team Leadership & Coordination

Manage and coach the Response & Engagement team
Set call/chat quality standards, scripts, and follow-up protocols
Coordinate with therapists, counsellors, legal experts, marketing and operations teams

4.CRM Systems & Data Governance

Ensure accurate lead tagging, segmentation, and documentation
Work with CRM Admin/Tech to maintain automations and integrations
Maintain clean, compliant, and reliable CRM data

5.CRM Process Improvement





Identify gaps in lead handling and user experience
Implement automation, re-engagement flows, and process optimisations
Support scaling of lead volume without compromising quality
Regular quality checks of the response team & monitoring

Requirements:

Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
Data-driven mindset paired with empathetic, customer-focused communication.
Excellent written and verbal communication; proven ability to collaborate cross-functionally.
Hands-on experience in team leadership, mentoring, and coaching.
Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.

Why Join Us:

Chance to work in a dynamic and innovative environment.
Competitive salary and benefits package.
Room for growth and professional development.
Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.

📌 Customer Relationship Management Manager (Vasanthanagar)
🏢 iDare - Support, Safety and Wellness
📍 Vasanthanagar