Job Description Product Sales Specialist – Airtel IQ CPaaS Communication Portfolio n Role Purpose n The Product Sales Specialist will act as a regional growth driver for the Airtel IQ Communication portfolio, covering Cloud Telephony, UCaaS, CCaaS, Omnichannel Messaging, WhatsApp Business, RCS and Spam based AI solutions. n This role is designed for a proactive sales enabler who can go beyond regular account management and actively create demand, build a strong opportunity funnel, engage customers consultatively, and convert communication-led business requirements into revenue opportunities. n The incumbent will work closely with enterprise sales teams, product teams, technical teams and customer stakeholders to position Airtel IQ solutions effectively and drive adoption across existing and new accounts. n Key Responsibilities n 1. Sales Growth and Funnel Development n n Build and execute regional sales plans for the Airtel IQ CPaaS and communication solutions portfolio. n Identify new business opportunities across existing accounts, prospective customers and Sales team-led opportunities. n Drive active funnel creation by initiating customer conversations, qualifying opportunities and progressing them through the sales lifecycle. n Focus on portfolio penetration across Cloud Telephony, UCaaS, CCaaS, WhatsApp Business, IVR, RCS and SPAM AI based solutions. n Work with sales teams to identify whitespace within accounts and convert those gaps into revenue-generating opportunities. n Own chance movement from lead stage to demonstration, proposal, commercial closure and customer onboarding. n n 2. Customer Engagement and Solution Positioning n n Engage with CXOs, IT heads,



business users and decision-makers to understand customer communication challenges and business goals. n Translate technical capabilities into business outcomes such as improved customer engagement, better reachability, automation, compliance, productivity and customer experience. n Conduct customer presentations, product walkthroughs, technical discussions and solution demonstrations. n Position Airtel IQ as a converged communication platform that can support voice, messaging, collaboration and customer interaction use cases. n Customize solution narratives based on customer segment, industry vertical and business requirement. n n 3. Pre-Sales and Proposal Support n n Collaborate with product, solution, technical, Customer Experience and commercial teams to design suitable customer solutions. n Support the creation of value propositions, solution documents, proposals, RFP/RFI responses and bid submissions. n Ensure proposals clearly highlight Airtel's solution strengths, service capabilities, differentiation and customer value. n Assist sales teams in handling technical queries, commercial discussions and customer objections. n Provide inputs for use-case based solutioning across IVR, Cloud Telephony, UCaaS, CCaaS, WhatsApp, RCS and CPaaS APIs, Business name display and network API. n n 4. Ecosystem Enablement n n Work closely with internal sales teams to drive joint sales motions.



n Enable sales teams with product messaging, pitch decks, use cases, objection handling and technical understanding. n Coordinate with cross-functional teams to ensure all stakeholders are aligned on solution positioning and customer requirements. n Build Sales team confidence through regular engagement, training, opportunity reviews and deal support. n Drive accountability across sales teams to ensure timely opportunity progression. n n 5. Market Intelligence and Business Planning n n Track market trends, customer buying behavior, competitor offerings and emerging technologies in the CPaaS, UCaaS, CCaaS and OTT communication space. n Identify growth opportunities based on industry trends, customer demand and regional market potential. n Share market insights, customer feedback and competitive observations with product and business teams. n Support business planning through regular funnel reviews, sales forecasts, opportunity tracking and performance reporting. n Recommend initiatives to improve customer adoption, solution relevance and revenue growth. n n 6. Customer Success and Revenue Expansion n n Ensure smooth transition from sales closure to delivery and customer adoption by coordinating with relevant internal teams. n Support account teams in increasing wallet share across assigned accounts and domains. n Identify upsell and cross-sell opportunities based on customer usage, business expansion and communication needs. n Maintain strong customer relationships to support long-term account growth and retention. n Contribute to sustained adoption of Airtel IQ services across targeted customer segments. n

📌 Product Sales Specialist(CPaaS) (Mumbai)
🏢 Airtel
📍 Mumbai