Job Description Accounts Receivable & eCommerce Claims Specialist (India)
n Location: India (Remote)
n Employment Type: Full-Time
n Company: eCintel Inc.
n About Us
n eCintel is a rapid-growing eCommerce and retail management company that partners with brands across major marketplaces and retailers, including Amazon, Home Depot, Wayfair, Walmart, and other online channels.
n We are looking for an experienced Accounts Receivable & eCommerce Claims Specialist to join our growing team in India. This role is ideal for someone who understands both traditional accounts receivable processes and the unique challenges of eCommerce accounting.
n The ideal candidate is highly analytical, detail-oriented, comfortable working with large data sets, and experienced in investigating payment discrepancies, deductions, chargebacks, returns, claims, and retailer account reconciliations.
n Key Responsibilities
n n Manage the complete accounts receivable process
n Monitor customer balances and aging reports
n Reconcile invoices, payments, credits, and deductions
n Research and resolve retailer claims and payment discrepancies
n Investigate chargebacks, shortages, returns, damaged shipments, and deductions
n Review and reconcile marketplace transactions from Amazon, Home Depot, Wayfair, Walmart, and other eCommerce platforms
n Prepare and submit claims for reimbursement
n Track open claims and follow up until resolution
n Work with internal teams, warehouses, retailers, and vendors to resolve disputes
n Analyze sales, returns, deductions, and payment data
n Maintain accurate financial records and supporting documentation
n Prepare weekly and monthly accounts receivable reports
n Identify process improvements to reduce future deductions and unresolved claims




n n Required Qualifications
n n Bachelor's degree in Accounting, Finance, Commerce, or a related field
n 3+ years of experience in accounts receivable, accounting, or financial operations
n Experience with eCommerce accounting and retailer claims
n Strong knowledge of invoice reconciliation and accounts receivable processes
n Advanced Microsoft Excel skills, including PivotTables, VLOOKUP, XLOOKUP, and data analysis
n Excellent analytical and problem-solving skills
n Strong written and verbal English communication skills
n Ability to manage multiple priorities and meet deadlines
n n Preferred Qualifications
n n Experience working with Amazon Vendor Central
n Experience with Home Depot, Wayfair, Walmart, or other major retail platforms
n Experience with ERP systems and accounting software
n Experience working with U.S.-based companies
n Familiarity with inventory reconciliation and supply chain operations
n n What Success Looks Like
n Within the first 90 days, you will be expected to:
n n Take ownership of the accounts receivable process
n Reduce outstanding claims and unresolved deductions
n Improve collection and reconciliation processes
n Develop standardized reporting and tracking procedures
n Build a scalable process that supports our growing eCommerce business
n n Compensation
n n Competitive salary based on experience
n Performance-based growth opportunities
n Long-term career development
n Opportunity to work directly with U.S. leadership and help build a growing global team
n n To apply, please submit:
n n Your resume
n A brief summary of your experience with accounts receivable and eCommerce claims
n Examples of the marketplaces or retailers you have worked with
n Your salary expectations
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📌 Accounts Receivable & eCommerce Claims Specialist (India) (Bengaluru)
🏢 eCintel
📍 Bengaluru