- Managing the outbound calling process, with direct responsibility for a team of ~10 callers, including on-floor supervision, coaching, and motivation
- Daily creation and tracking of key KPIs such as talk time, call connects, and conversion rates
- Conducting RCA through call audits and taking corrective actions to address performance drops
- Setting up processes to improve agent productivity and ensuring adherence to them
- Proficiency in Google Sheets and Excel, including data analysis
📌 Sales Operations Team Lead (Noida)
🏢 Info Edge
📍 Noida
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