Job Description Operations Excellence Manager - Biorev Studios | In-office (Mohali Sector 67) n Experience-7-12 Years n Location: Mohali Sector 67, India n Shift: 6:00pm - 3:00am IST n Working Days: Mon - Fri n We are looking for an entrepreneurial and execution-focused Business Operations Leader who can establish, build, and scale a high-performing operations function for our growing HVAC business. n The role requires someone capable of creating operational frameworks, implementing technology-driven solutions, building high-performing teams, and driving business growth through operational excellence. n This position is ideal for professionals who enjoy building businesses rather than simply managing day-to-day operations. n Key Responsibilities: n Business Operations Leadership n n Build and establish operational frameworks for a rapidly growing service business. n Develop scalable operating models that support business growth. n Define operational standards, governance mechanisms, and performance expectations. n Drive operational efficiency while maintaining exceptional customer experience. n Partner with leadership to translate strategic objectives into operational execution. n Identify opportunities for growth, efficiency, and organizational improvement. n n Process Design & Operational Excellence n n Design, document, and implement SOPs, workflows, and operational playbooks. n Standardize business processes to improve consistency, quality, and scalability. n Identify process gaps and implement practical, long-term solutions. n Drive continuous improvement initiatives across multiple business functions. n Build systems that improve productivity, accountability, and operational visibility. n Ensure operational compliance with internal quality standards.



n n Business Transformation & Technology n n Lead operational transformation initiatives across the organization. n Identify opportunities for automation and digital enablement. n Work closely with CRM and technology teams to improve workflows and business systems. n Champion technology adoption across operational teams. n Leverage business intelligence and analytics to support decision-making. n Promote innovation through process and system enhancements. n n Team Leadership & Capability Building n n Build, mentor, and develop high-performing operational teams. n Create a performance-driven and cooperative work environment. n Conduct coaching, mentoring, and leadership development initiatives. n Build leadership capabilities within the team through structured development plans. n Recruit and onboard talent aligned with organizational values and business objectives. n Foster a culture of ownership, accountability, transparency, and continuous learning. n n Customer & Service Operations n n Ensure seamless delivery of customer operations across the business. n Resolve complex customer and operational challenges effectively. n Build customer-centric operational processes that enhance service quality. n Collaborate with Sales, Dispatch, Customer Service, and Field Operations teams to ensure smooth execution. n Drive improvements that enhance both customer satisfaction and operational efficiency.



n n Performance Management & Business Analytics n n Establish meaningful KPIs and operational performance metrics. n Monitor business performance using dashboards and analytics. n Present operational reviews and business insights to senior leadership. n Use data to identify trends, risks, and opportunities for improvement. n Ensure operational objectives align with organizational goals and growth plans. n n Cross-Functional Leadership n n Work closely with Technology, HR, Finance, Sales, Marketing, Customer Success, and Field Operations teams. n Lead strategic projects involving multiple business functions. n Drive organizational alignment through effective communication and collaboration. n Ensure operational readiness for new business initiatives and service offerings. n n Required Skills & Competencies n n Strong business operations and operational leadership experience. n Demonstrated ability to build and scale business functions. n Excellent understanding of process design, process improvement, and operational excellence. n Experience leading organizational change and business transformation initiatives. n Strong business acumen with strategic thinking and execution capabilities. n Excellent leadership, coaching, and stakeholder management skills. n Strong analytical and problem-solving abilities. n Experience working with AI tools, CRM platforms, workflow automation, and business systems. n High proficiency in Microsoft Excel, reporting tools, and business analytics. n Ability to influence teams across multiple departments. n High level of ownership, professionalism, and integrity. n n If interested, please apply with your updated CV on n #Hiring #BusinessOperations #OperationsJobs #OperationsManagement #CareerOpportunity

📌 Business Process Lead (Amritsar)
🏢 Biorev Studios | 3D Rendering Studio
📍 Amritsar