India (Remote) | Full-Time | Permanent Automotive | Mechanical Repairs | Customer Service & Quoting
Placed by Hotsourced connecting exceptional talent with world-class global companies.
About Our Client
Imagine using your automotive knowledge to make vehicle repairs simpler, clearer and less stressful for customers.
Our client is a quick-growing UK automotive marketplace connecting drivers with trusted mechanics and repair specialists. Their goal is simple: take the confusion out of vehicle repairs by making it easier for customers to understand what their car needs, what it should cost and what happens next.
They are now looking for an experienced Service Advisor to join their growing team and become a key link between customers and mechanics.
If you know your way around cars, enjoy solving problems and have a knack for explaining technical information in a way that customers understand, this could be a great next step for you.
About the Role
Automotive experience is essential for this role.
You will use your Service Advisor experience and mechanical knowledge to understand customer-reported vehicle problems, ask the right questions, scope repair requirements and provide accurate, commercially appropriate quotes.
You'll work closely with mechanics to make sure jobs are correctly understood and clearly documented, while keeping customers informed throughout the repair journey.
You don't need to be a SMART repair expert. An understanding of SMART repairs is beneficial, and structured training will be provided to build your knowledge and estimating capability in this area.
Key Responsibilities
- Handle inbound mechanical repair enquiries (100–150 per day).
- Understand vehicle symptoms and ask the right diagnostic questions.
- Translate customer requirements into clear job scopes for mechanics.
- Produce accurate, fair and commercially appropriate repair quotes.
- Liaise with mechanics to validate repair requirements where needed.
- Explain repair
📌 Service Advisor (Bengaluru Urban)
🏢 hotsourced
📍 Bengaluru Urban
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