We are looking for a "ServiceNow Delivery leader " for our global IT services provider
Location: Pune/ Bangalore/ Chennai/Hyderabad
20+ years of managing ServiceNow projects
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Key Responsibilities
- Lead and manage large-scale ServiceNow delivery programs across multiple clients
- Own end-to-end project lifecycle – from solution design to implementation and support
- Ensure alignment with ITIL best practices and enterprise standards
- Oversee program governance, risk management, and stakeholder communication
- Collaborate with cross-functional teams including architecture, consulting, and operations
- Provide strategic direction on ServiceNow platform capabilities and roadmap
- Mentor and lead high-performing delivery teams
Required Skills & Experience
- 20+ years of experience in IT services delivery, with strong exposure to ServiceNow
- Proven experience leading large-scale ServiceNow implementations
- Deep understanding of:
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Configuration Management
- Hands-on experience in designing / customizing ServiceNow modules
- Solid knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)
- Experience working with cloud technologies and SaaS environments
- Excellent stakeholder management and communication skills
- Strong analytical and consultative mindset