Job DescriptionWe are seeking a Project Manager with experience in delivering Infrastructure projects incluiding Server, Network, Storage, Cloud, EUC & NOC Technologies.
nExperience:
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- 10 to 15 years of experience in infrastructure operations/service delivery, including experience managing multi-tower teams (Windows, Hypervisor, Database, Network, Storage & Backup).n
- Strong working knowledge across Windows Server, VMware/ESXi, Cisco UCS, database platforms (MSSQL/Oracle/PostgreSQL/MySQL), networking, and storage/backup technologies.n
- Proven experience as an Incident Manager handling critical/P1 outages, war-room coordination, and executive-level communication.n
- Robust track record in RCA ownership, problem management, and driving cross-functional permanent fixes.n
- Demonstrated experience managing, mentoring, and developing technical teams and leads across multiple infrastructure domains.n

nService Delivery Ownership
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- Own end-to-end infrastructure service delivery across Windows & Hypervisor (VMware/ESXi/UCS), Database, Network,



and Storage & Backup tech tracks, ensuring SLA/OLA adherence and consistent service quality.n
- Act as the single point of contact for all infra-related delivery matters, coordinating across L1/L2/L3 teams and track leads to ensure seamless day-to-day operations.n
- Drive governance rhythms — daily operations reviews, weekly service reviews, and monthly/quarterly business reviews (MBR/QBR) with stakeholders and leadership.n
- Monitor and report on key delivery metrics — SLA compliance, ticket volumes/aging, backlog health, change success rate, and capacity/resource utilization across all tracks.n
- Own the infra delivery roadmap, ensuring alignment with organizational priorities, budget, and resourcing plans across all technology towers.n

nIncident, Problem & Escalation Management
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- Act as Incident Manager for Sev1/Sev2 critical outages, driving war-room bridges, coordinating cross-track technic

📌 Infrastructure Project Manager (Chennai)
🏢 Neurealm
📍 Chennai