Job Description Company: Liquide (Fintech Startup)
n Employment Type: Full-Time
n Work Mode: Work From Office (WFO)
n Work Location : Bangalore
n Work Schedule: 5 days a week
n Industry: Financial Services
n Role Overview
n Liquide is a fast-growing fintech startup looking for a proactive and customer-focused skilled to join our team as a Customer Success Executive.
n This role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience.
n Key Responsibilities
n n Communicate with customers via chat, email, and phone calls to resolve queries effectively.
n Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.
n Track, document, and maintain records of user issues and resolutions.
n Coordinate with internal teams to ensure timely problem resolution.
n Escalate critical issues when required and follow up proactively.
n Share insights on recurring issues to improve processes and product experience.
n Maintain professionalism and adhere to defined support workflows and SLAs.
n Monitor and manage customer queries through support platforms and ensure timely resolution.
n n Required Skills & Qualifications
n n 1–3 years of experience in customer support, customer service, or helpdesk roles.
n Excellent verbal and written communication skills.
n Strong problem-solving abilities with a customer-first attitude.
n Proficiency in Freshdesk / Freshworks is required.
n Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms.
n Tech-savvy and comfortable using support tools and platforms.
n Ability to work efficiently in a fast-paced startup environment.
n Strong attention to detail and ability to manage multiple customer queries simultaneously.
n n Preferred / Good to Have
n n Knowledge or experience in stock market, trading, or finance.
n Exposure to fintech or investment platforms.
n Experience working with multiple customer support/ticketing tools.
n Strong willingness to learn and grow within financial services.
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