Job Description upGrad Job Title: Learner Success Mentor Location: n Mumbai Marol n Employment Type: Full Time Job n Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a robust sense of ownership to help learners stay on track and successfully complete their programs. n Key Responsibilities n ● Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs n ● Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, WhatsApp,



or phone calls n ● Regularly review learner engagement data and update mentorship strategies accordingly n ● Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth n Skills Required n ● Strong active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written n ● High degree of customer centricity to meet learner expectations and deliver a positive experience n ● Ability to manage time, multitask, and maintain consistent communication n Qualification n ● Graduate in any discipline n ● Prior experience in mentoring, customer success, or academic support is a plus n Work Details n ● 6-day work week n ● Weekends mandatory (remote/WFH on weekends) n ● 1 weekly off (weekday)

📌 Customer Success Executive (Raigarh)
🏢 upGrad International
📍 Raigarh