Job DescriptionKey Responsibilities
n● Provide product support for HRMS platforms to clients and internal stakeholders.
n● Understand and support end-to-end HRMS processes within the system.
n● Analyze reported issues, replicate scenarios, and provide timely resolutions.
n● Coordinate with technical teams to resolve complex system or database-related issues.
n● Assist customers through calls, emails, and support tickets with a customer-first
napproach.
n● Document common issues, solutions, and knowledge base articles.
n● Monitor system performance and escalate critical issues when necessary.
nRequired Skills & Qualifications
n● Bachelor's degree in Human Resources, Computer Applications, Business
nAdministration, or a related field.
n● 1–4 years of experience in product support, preferably with HRMS platforms.
n● Solid understanding of end-to-end recruitment processes and related HR operations.
n● Solid problem-solving and troubleshooting skills.
n● Good communication skills (both verbal and written).
n● Customer-focused attitude with the ability to handle queries professionally.
n● Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or
nZoho Recruit is a plus.
n● Basic understanding of database queries and interpreting error logs (preferred).
nPreferred Skills
n● Exposure to ticketing tools or helpdesk systems.
n● Ability to prioritize tasks and manage multiple client issues simultaneously.
n● Analytical mindset with attention to detail.