Job Description About MetaMorph: n We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°. n n n About Our Client n :A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms n n . n What You’ll Be Doin n n g:Own the onboarding and implementation process for assigned customer account n s.Act as the primary point of contact for customers during the post-sales lifecycl n e.Build robust relationships with business and technical stakeholder n s.Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issue n s.Conduct product demonstrations, training sessions, and feature walkthrough n s.Drive product adoption by educating customers on platform capabilities and best practice n s.Monitor customer health, platform usage,



and engagement metric n s.Proactively identify risks and escalate concerns to internal teams when require n d.Support renewal conversations by ensuring customers realize value from the platfor n m.Identify opportunities for account growth through upselling and cross-sellin n g.Gather customer feedback and share insights with Product and Engineering team n s.Maintain accurate records of customer interactions, action items, and implementation progress using CRM tool n n n s. n What We're Looking n n For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppo n rt.Experience working with B2B SaaS, FinTech, or technology produc n ts.Strong communication and stakeholder management skil n ls.Ability to understand customer business requirements and translate them into actionable solutio n ns.Experience coordinating with cross-functional teams to deliver customer outcom n es.Excellent problem-solving and project coordination skil n ls.Customer-first mindset with strong ownership and accountabili n n ty.

📌 Customer Success Manager | 2-5 yrsB | Fintech Startup | Delhi (New Delhi)
🏢 MetaMorph
📍 New Delhi