Job Description

About The Role:

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.

What Youll Do:

- Provide high quality support to clients
- Meet sales or revenue generation goals
- Sell, onboard, and manage relationships with clients that hold high revenue segments
- Engage in client lead generation or prospecting
- Uncover prospects business challenges and highlight the business value proposition
- Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone)
- Support team with campaign and/or prioritization management
- Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages
- Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise)
- Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
- Identify and recommend new programs and initiatives based on business data collected to optimize sales and drive efficiency
- Demonstrate strong product knowledge




- Manage strategic relationships to maximize value for both Uber and our partners; as well as supporting other team members in building and managing strategic relationships.

Basic Qualifications:

- At least 1 year of sales or account management experience providing email and phone support
- Exceptional listening, communication, and organizational skills
- Ability to communicate clearly while staying organized when engaging stakeholders
- Strong time management and prioritization
- Logical and data-driven decision-maker
- Autonomous and target-driven
- Robust collaboration, stakeholder management and problem-solving
- Ability to collaborate with teams and cross-functional stakeholders to move projects forward
- Strong influencing ability

Preferred Qualifications:

- Experience providing chat-based support
- At least 2 years of customer support experience in B2B, sales, case management, or client management environment
- Experience coaching and motivating team members

Competencies:

- Business Acumen
- Communication
- Customer Centricity
- Creativity
- Executional Excellence

- Negotiation Deal Making
- Planning Organizing
- Problem Solving
- Teamwork

📌 B: GSA Hypercare Project Specialist (New Delhi)
🏢 Uber
📍 New Delhi