Roles & Responsibilities

- Own and manage the overall Service business P&L;, profitability and financial performance.

- Develop and execute strategies to drive service revenue growth across commercial vehicle service and aftermarket operations.

- Lead revenue budgeting, forecasting and business planning to achieve annual financial targets.

- Identify and implement cost optimization initiatives across manpower, workshop operations, assets and operating expenses.

- Drive workshop productivity, capacity utilization, employee productivity and vehicle turnaround time.

- Develop initiatives to improve customer satisfaction, customer retention and service experience.

- Build, lead and motivate high-performing service teams, with a strong focus on employee satisfaction, engagement and productivity.

- Monitor key business and operational KPIs, analyse performance and take corrective actions to improve profitability and efficiency.

- Oversee service operations, workshop performance, process adherence and service quality across the assigned region/business.

- Drive new initiatives to improve dealership operations, customer experience and service profitability.

- Manage relationships with OEM/service officials and other key stakeholders.





- Ensure effective utilization of workshop assets and resources and compliance with company processes.

Job Requirements
- 15+ years of experience in automobile service/aftermarket operations, preferably with a leading automobile dealership.

- Minimum 3 years of experience in a Service Head, General Manager, DGM, Regional Service Head or similar leadership role.

- Mandatory experience in Commercial Vehicle service operations.

- Strong hands-on experience in P&L; management, revenue generation, profitability management and revenue planning.

- Proven track record of driving service revenue growth and improving profitability.

- Demonstrated experience in cost optimization and operational efficiency improvement.

- Strong experience in Customer Satisfaction/CSI, customer retention and service quality improvement.

- Proven ability to build, develop and retain high-performing teams, with focus on employee satisfaction and productivity.

- Robust analytical, business planning, problem-solving and decision-making skills.

- BE/B.Tech/Diploma in Mechanical or Automobile Engineering.

- Knowledge of CRM/DMS and MS Office.

- Age below 50 years preferred.

Location: Chennai

📌 General Manager Service (Chennai)
🏢 AddAptech Advisory
📍 Chennai