Job DescriptionHi Folks,
nWe are hiring for the below role with leading Bank.
nRetention – Customer Care Associate (CCA)
nJob Title: Customer Care Associate – Retention
nLocation: Secunderabad
nShift Time-9.30am to 6.30pm
nWeek Off- 6days working with Sunday fixed off
nCTC: Up to ₹4.5 LPA
nNeed Graduate with min 1 year of experience in outbound sales from Banking domain.
nJob Overview
nWe are looking for Customer Care Associates for its Retention team. The candidate will be responsible for handling customer interactions through both inbound and outbound calls, resolving customer concerns, and supporting customer retention.
nKey Responsibilities
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- Handle both inbound and outbound customer calls.n
- Interact with customers professionally in Hindi and English.n
- Understand customer concerns and provide suitable solutions.n
- Focus on customer retention and prevent customer churn.n
- Handle outbound sales/retention calls and achieve assigned targets.n
- Maintain accurate customer records and update details in Excel/system.n




- Ensure a high level of customer satisfaction and service quality.n

nCandidate Requirements
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- Experience in core outbound sales is mandatory.n
- Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.n
- Excellent communication skills in English and Hindi.n
- Fluency in English & Hindi is mandatory.n
- Candidate should know any one regional language.n
- Good knowledge of MS Excel.n
- Should be comfortable handling both inbound and outbound calls.n
- Solid convincing, negotiation and customer-handling skills.n
- Target-oriented and customer-focused approach.n

nPreferred Background
nCandidates with experience in:
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- VRM / Virtual Relationship Managementn
- Credit Card Salesn
- Insurance Salesn
- Banking Salesn
- Outbound Tele-salesn
- Customer Retentionn

nInterested candidates please share your updated resume on

📌 Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp int
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Secunderabad