21 Aug
|
Important Group
|
Chennai
21 Aug
Important Group
Chennai
- Provide L1 and L2 technical support for internal tools, client -facing applications, and infrastructure.
- Monitor system performance, application health, and error logs to proactively identify and address issues.
- Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.
- Document support workflows, known issues, and standard operating procedures for troubleshooting.
- Collaborate with development, QA, DevOps, and product teams for escalated issues and long -term fixes.
- Support system configuration, access control, and user provisioning processes.
- Participate in on -call rotations for after -hours or weekend support as required.
Requirements
- Proven experience in a technical support,
application support role.
- Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog)
- Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
- Hands -on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
- Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
- Solid analytical and problem -solving skills with attention to detail.
- Excellent communication skills to interact with internal stakeholders and external customers.