Company: Zones India Pvt. Ltd.
Website: https://zones.com
Work Location: Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur
Main Rd, Bellandur, Bengaluru, Karnataka – 560103
Joining: Immediate
Openings: 35+
About
Zones
Zones is a global IT solutions
provider delivering end -to -end technology products, services, and solutions to
businesses worldwide. With a focus on innovation and customer success, Zones
helps organizations transform their IT infrastructure and achieve digital
excellence.
Position
Overview
We are hiring enthusiastic and
skilled Service Desk – L1 Engineers to join our IT Support team in
Bengaluru. The role involves providing first -level technical assistance to
global clients through multiple communication channels.
Key
Responsibilities
- Act as the first point of contact for customers seeking
technical assistance via phone, chat, or email.
- Provide remote troubleshooting and configuration
support for desktops, hardware, and peripherals.
- Document and track incidents and resolutions within the
ticketing system.
- Collaborate with internal teams to escalate unresolved
issues.
- Maintain high -quality customer service and
communication throughout interactions.
- Work in a 24/7 setting supporting global clients.
Required
Skills & Qualifications
- Education: Any Graduate
- Batch: 2020 onwards
- Excellent verbal and written communication skills
(mandatory)
- Strong customer service orientation
- Basic understanding of IT infrastructure, hardware, and
troubleshooting
- Ability to multitask and work effectively in a team