Visa Operations Executive Travel & Tourism

Role Overview

The Visa Operations Executive will be responsible for managing the end-to-end visa processing for individual and corporate travellers. The role involves document verification, application preparation, submission coordination, follow-ups with embassies/consulates, and ensuring timely visa processing while maintaining high accuracy and customer service standards.

Key Responsibilities

1. Visa Processing & Documentation

- Handle end-to-end visa processing for international destinations.
- Collect, verify, and organize visa documents from clients.
- Prepare visa application forms and supporting documentation accurately.
- Ensure applications meet embassy, consulate, and immigration requirements.
- Identify missing or incorrect documents and coordinate with clients for corrections.

2. Embassy & Consulate Coordination

- Coordinate with embassies, consulates, VFS, and other visa application centres.
- Schedule visa appointments and biometric submissions where required.
- Track application status and provide timely updates to clients.
- Follow up on pending applications, queries, and additional document requirements.

3. Client Coordination

- Communicate visa requirements, procedures, timelines, and applicable fees to customers.
- Assist clients with visa-related queries and documentation.
- Maintain regular follow-ups until the visa process is completed.
- Provide professional and timely customer support through phone, email, and WhatsApp.

4. Compliance & Accuracy

- Stay updated on changing visa rules, immigration policies, and documentation requirements.
- Ensure all applications are submitted accurately and within deadlines.
- Maintain confidentiality of client passports and personal documents.
- Maintain proper records of visa applications, approvals,



rejections, and pending cases.

5. Team & Operational Support

- Coordinate with the ticketing, reservations, tours, and sales teams for complete travel documentation.
- Maintain daily visa processing reports and application trackers.
- Support the team in achieving visa processing timelines and customer satisfaction targets.

Required Skills

- Strong knowledge of visa processing and international travel documentation.
- Good understanding of embassy, consulate, and VFS procedures.
- Excellent communication and customer-handling skills.
- Strong attention to detail and documentation accuracy.
- Positive follow-up and coordination skills.
- Ability to manage multiple visa applications simultaneously.
- Proficiency in MS Office, Excel, email, and online visa portals.
- Good problem-solving and time-management abilities.

Experience & Qualification

- Experience: 3–6 years in Visa Processing / Visa Operations / Travel & Tourism.
- Experience handling Tourist, Business, Student, or Work Visa applications will be an advantage.
- Qualification: Any graduate; Diploma/Certification in Travel & Tourism is an advantage.
- Languages: English required; Tamil/Hindi preferred.

Key Performance Indicators (KPIs)

- Visa application processing accuracy.
- Timely submission and follow-up.
- Visa processing turnaround time.
- Documentation error rate.
- Customer satisfaction.
- Application tracking and reporting accuracy.

Location

Chennai – Office Based

Industry

Travel & Tourism / Visa & Immigration Services

Keywords: Visa Processing, Visa Operations, Visa Consultant, Travel Consultant, VFS, Embassy Coordination, Consulate, Visa Documentation, International Travel, Visa Application, Immigration Documentation, Tourist Visa, Business Visa, Visa Filing, Visa Appointment, Travel Operations.

📌 Walk-in || Visa Officer (Chennai)
🏢 PSK Engineering
📍 Chennai