This role supports the operational management of a large-scale managed services solution practice, focusing on delivering consistent service quality and aligning multiple functional teams. The objective is to optimize program execution while ensuring stakeholder satisfaction and continuous process improvement. The position aims to ensure seamless coordination and effective execution of managed Services initiatives within the organization.
What candidate is needed
- Past experience with Managed services programs with a focus on operational consistency and risk mitigation
- Proven ability to work with both Local and global leaders and diverse cross-functional teams toward unified objectives
- Solid interpersonal and communication skills to engage with senior leadership globally.
- Skilled in navigating and resolving stakeholder conflicts through strategic negotiation and communication
- Past experience with managing operations for big accounts / programs with a focus on operational consistency and risk mitigation
- Adept at implementing governance frameworks that ensure SLA adherence and drive operational excellence
- Passionate about leveraging AI technologies to enhance managed services delivery and innovation
- Foundational knowledge of artificial intelligence concepts and technologies.
- Good to have experience with AI operations, AI tools.
- Strong interpersonal and communication skills to engage with senior leadership globally.
- Experience in establishing and maintaining Sr leader Reports and Dashboards
- Must have experience with process improvement/ automation
- Experience of JIRA project, Board and workflow management, Dashboard and queries
- Experience of Advance XLS, PowerBI, Power Automate
What candidate will do
- Manage "Managed Services Solution Practice" operations
- Coordinate cross-departmental collaboration to align project goals and streamline service delivery processes
- Facilitate transparent communication channels and regular status reporting between internal teams and external stakeholders
- Facilitate engagement and alignment with senior leaders on AI initiatives.
- Manage ambiguity and multitasking to manage / run key calls with multiple stakeholders, across multiple programs/initiatives.
- Monitor progress and report on key performance indicators related to AI practice operations.
- Support the integration of AI knowledge into practice workflows and deliverables.
- Identify and address operational challenges to ensure smooth practice functioning.
- Define program scope, objectives, and success criteria during initiation and planning phases
- Monitor ongoing program performance to ensure compliance with service level agreements and contractual obligations
- Identify, assess, and mitigate risks impacting program outcomes and stakeholder expectations
- Drive continuous improvement initiatives by incorporating feedback and optimizing operational workflows
- Create and maintain dashboards and reports
- Independent contributor role