Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Various outside weather conditions
Job Description
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D; in the industry, we give our people the resources and chances to create significant contributions to the world. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
DESCRIPTION
As an Area Service Manager at Thermo Fisher Scientific, you will lead a team of 6-7 field service engineers specializing in HPLC and Ion Chromatography product lines. This leadership role combines technical expertise with people management skills to drive service excellence and revenue growth.




What you will do:
Carry out installation, maintenance and support of Thermo Fisher Scientific's range of HPLC and Ion Chromatography instruments in a professional, reliable and customer-oriented manner
Train customers in the operation and maintenance of Ion Chromatography and HPLC equipment
Manage and develop a strong team of 6-7 engineers to achieve revenue targets and service KPIs
Manage customer escalations and ensure quality outcomes for all service issues
Demonstrate expertise in chromatography software and showcase software features to customers
Meet customer service KPIs and internal critical metric objectives while following company guidelines
Achieve service revenue by championing company products, developing robust customer relationships and working closely with commercial and operations teams
Maintain close relationships with sales, supply chain, technical support and service teams to ens

📌 Area Service Manager (Vadodara)
🏢 Thermo Fisher Scientific
📍 Vadodara