Company Description AcuittyTech delivers services and solutions to customers worldwide, helping organizations excel in a rapidly changing business environment. The company focuses on resolving immediate business and technology challenges while building long-term competitive advantages. By combining expertise in modern technologies with a strategic approach, AcuittyTech aims to support sustainable growth and future success for its clients. Team members work in a dynamic, client-centric setting where innovation and problem-solving are highly valued. This environment offers opportunities to contribute directly to impactful solutions and build a career in technology-driven business services.
Role Description The Partner Support role at AcuittyTech is a full-time, on-site position based in Gurugram. This role involves serving as a primary point of contact for partners, responding to inquiries, and resolving issues in a timely and professional manner. Day-to-day tasks include coordinating with internal teams to address partner needs, tracking and documenting support requests,
and ensuring accurate communication of product and service information. The Partner Support team member will help onboard current partners, provide training or guidance on processes and tools, and maintain strong relationships through regular follow-ups. The role also involves monitoring partner performance metrics and identifying opportunities to improve partner satisfaction and operational efficiency.
Qualifications
Strong communication and interpersonal skills, with the ability to build and maintain professional relationships with partners and internal teams.
Customer or partner support experience, including handling inquiries, troubleshooting issues, and managing escalations.
Basic understanding of business processes and technology solutions, with the ability to learn new tools and platforms quickly.
Organizational and time-management skills, including attention to detail, documentation accuracy, and