Company Description Accura Pharmaquip Pvt. Ltd. is an engineering company in India that designs and manufactures automated inspection systems for pharmaceutical and food production lines. The company focuses on robust, aesthetically refined machines built with cutting-edge technology and compliant with 21 CFR Part 11 standards, with some solutions adaptable to other industries. Operations are based in a fully equipped manufacturing and assembly facility in the TTC Industrial Area near Mumbai port. Accura is driven by a team of innovative engineers and business professionals who focus on product development, smart growth, and strong customer relationships. The organization emphasizes a safe, supportive workplace where staff are encouraged to pursue current opportunities and contribute to continuous improvement.
Role Description This is a full-time, on-site role for a Communications & Customer Support Executive located in Navi Mumbai. The role involves responding to customer inquiries through phone, email, and online channels,
ensuring timely and accurate resolution of issues related to Accura’s systems and services. The executive will provide technical and non-technical support, clarify product features, document customer interactions, and follow up to ensure customer satisfaction. Daily responsibilities include coordinating with engineering, sales, and finance teams to address customer needs, maintaining customer records in CRM tools, and preparing brief reports on recurring issues or service trends. The position also includes supporting communication campaigns, assisting with customer onboarding and training materials, and contributing to continuous improvement of support processes.
Qualifications
• Exposure to Technical Support in an engineering or technologys-driven environment, preferably related to industrial or pharma equipment.
•Excellent written and verbal communication skills in English; additional local languages are an advantage.
• Ability to manage Online