Requirement 1: Technical Operations / Program Manager

We are seeking an experienced Technical
Operations/Program Manager with a strong background in technology and IT
delivery to lead delivery operations, define delivery processes, oversee PMO
governance, and ensure project financial predictability across multiple
project engagements.

The role requires a deep understanding of delivery
execution, operational governance, and service contracts, along with the
ability to design and institutionalize delivery processes, ensure scope,
cost, schedule, and compliance control, and drive delivery excellence
through automation, an AI -first approach, and continuous improvement.

Key Responsibilities

- Oversee end -to -end
execution of multiple IT projects, ensuring adherence to approved scope,
schedule, cost, and quality

- Define, implement, and
institutionalize delivery processes, PMO frameworks, SOPs, SLAs, and
governance standards

- Ensure consistent
process compliance and execution discipline across all delivery teams
and projects

- Establish delivery
metrics, KPIs, and reporting mechanisms to enable predictable planning
and execution

- Monitor and control
project cost, revenue, margins, forecasting, and utilization

- Identify delivery,
operational, and commercial risks early and drive effective mitigation
strategies

- Ensure delivery
execution aligns with client contracts, SLAs,



and internal compliance
requirements

- Manage scope control
and change requests in coordination with business and delivery
stakeholders

- Plan and optimize
resource allocation, capacity, and utilization across projects

- Drive automation -first
initiatives by leading teams to build internal tools, dashboards, and
workflows for delivery and PMO operations

- Work closely with
Finance, HR, Admin, and leadership teams to ensure operational alignment
and timely reporting

- Act as the escalation
point for delivery, process, and operational issues across

Required Skills & Competencies

- 12–15+ years of experience in IT delivery,
technical operations, or program management roles

- Strong understanding
of IT delivery models, SDLC, and delivery governance

- Proven experience in
process framework creation, SOP definition, and PMO implementation

- Hands -on experience
managing delivery financials, cost, revenue, margins, and risk

- Experience ensuring
process, quality, and compliance readiness (CMMI / Quality / ISMS)

- Ability to drive
automation -led operational efficiency

- Solid leadership,
execution, ownership, and stakeholder management skills

- Excellent
communication, analytical, and decision -making abilities