Position - Customer Service Team Lead

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Manager

Education - Any Graduation

Location - Goregaon West

Shifts - Rotational (8 hours)

Days working - 6 days working

Job Description-

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· Assist members with understanding program benefits and consult them on travel portal inquiries

· Resolve questions and be able to process all travel inquiries

· Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.

· Field inbound calls or make outbound calls for the majority of your shift

· Personally, responsible for individual customer satisfaction and resolution

· Collaborate with team members, partners to ensure resolution





· Manage loyalty related questions from clients

· Update CRM internally

· Able to take email, chat and voice requests from clients

Requirements

4-6 Years of Travel experience required

· Minimum 1-2 years of experience in a call center setting as Team Lead

· Good communication skills with fluency in English

· Experience servicing a Domestic customer base

· Airline, Travel and Resorts experience preferred

· GDS Travel Software experience desirable but not mandatory

· Able to learn new process quickly and adaptable to change

· Comfortable making outbound and taking inbound calls

📌 Team Leader Customer Service - Travel (Goregaon West)
🏢 Important Group
📍 Goregaon West