21 Aug
|
Nameless
|
Mumbai
Key Responsibilities
- Provide Level 1 / Level 2 technical support via phone and email for application and system -related issues
- Take complete ownership of reported issues and drive them to resolution.
- Troubleshoot, analyse, and resolve incidents related to applications, servers, and databases
- Work on Linux/UNIX environments, including high availability and load -balanced systems
- Support and manage web/application servers such as Apache, Tomcat, and JBoss
- Perform basic database checks and queries on SQL Server, MySQL, or Oracle
- Log, track, and update incidents using ticketing tools like Jira or Freshdesk
- Follow defined support processes, SLAs, and escalation procedures
- Communicate system outages, incidents, and resolutions clearly to stakeholders
- Create and maintain knowledge base articles and technical documentation
- Collaborate with internal teams to resolve complex technical and functional issues
- Be open to rotational shifts, on -call support, and extended hours when required
Required Skills & Qualifications