At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises.
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Inviting applications for the role of Specialist - HRO - Payroll Specialist
Job Location: Hyderabad
Work Mode: Work From Office
Inviting applications for the role Management Tranee Payroll Specialist The Payroll Specialist is responsible for ensuring timely accurate and compliant processing of employee payrolls across assigned countries or business units. This role involves end-to-end ownership of payroll inputs validations reconciliations and coordination with internal stakeholders and external vendors to ensure a seamless pay experience for employees.
Responsibilities:
.1. Call & Case Management:
• Create maintain and update call and email scripts case handling protocols and knowledge base to ensure efficient service delivery.
• Develop and maintain Policy and Procedures Manuals detailing required processes for accurate service execution.
• Handle inbound employee queries related to employment policies enrollment processes performance management succession planning and personal data.
• Convert call interactions into cases in the case management system.
• Perform outbound communications per policy guidelines.
• Process Tier 1 transactions in the HCM system and provide system navigation support.
• Escalate Tier 2 and Tier 3 requests to appropriate teams and follow up on missing or incorrect information.
• Assist employees during open enrollment and generate letters or other documentation as required.
2. Relationship Management:
• Conduct day 1 and post-day 1 onboarding calls for contractors to ensure system access and onboarding completion.
• Schedule periodic check-ins to assess satisfaction clarify policies and address concerns.
• Field queries related to pay time tracking benefits eligibility and policy clarifications.
• Liaise with suppliers internal HR procurement and IT teams to resolve issues.
3. Timecard Management:
• Track and monitor timecard submissions and coordinate with contractors for missing or late submissions.
• Assist suppliers with portal/system timecard entry navigation and error resolution.
• Review timecards for completeness and coordinate with managers for approvals or corrections.
• Publish weekly/bi-weekly timecard status reports.
4. Knowledge Base Management:
• Develop and maintain a knowledge base for quick issue resolution and drive Tier 0 adoption.
• Ensure knowledge base content is updated and accessible reflecting policy changes.
5. Call Center Quality Management:
• Monitor calls and cases perform quality reviews and provide monthly quality summary reports.
• Provide feedback to call center analysts in line with quality standards.
• Recommend improvements to call/case quality and implement approved changes.
• Ensure compliance with established quality assurance procedures.
Qualifications we seek in you!
Minimum Qualification
• Bachelors degree in HR Business Administration or related field.
• Strong knowledge of HR policies HR systems (HCM) and timecard management.
• Excellent written and verbal communication skills.
• Strong problem-solving and relationship management skills
• Attention to detail with ability to maintain process documentation and knowledge bases.
• Experience with quality monitoring and performance metrics in a call center environment.
Why join Genpact?
• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience mentorship and continuous learning opportunities
• Work with the best – Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Prospect Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.