Looking to onboard a skilled Product Support Analyst with 2 to 7 years of experience. The ideal candidate will have excellent problem-solving skills and the ability to work in a fast-paced setting.

Roles and Responsibility

- Provide technical support for INFOR products, including troubleshooting and resolving customer complaints.

- Collaborate with cross-functional teams to identify and resolve product-related issues.

- Develop and maintain knowledge base articles to document solutions to common problems.

- Analyze customer feedback and recommend process improvements.

- Participate in training and on-call rotations to ensure 24/7 support coverage.

- Work closely with the development team to resolve product bugs and enhance overall product quality.

Job Requirements





- Strong understanding of INFOR products and technologies.

- Excellent communication and problem-solving skills.

- Ability to work effectively in a team environment.

- Strong analytical and troubleshooting skills.

- Experience with customer support tools and software.

- Strong attention to detail and organizational skills.

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📌 Product Support Analyst (Hyderabad)
🏢 Infor
📍 Hyderabad